Delivery & Returns

Shipping & Handling Charges

(Please find delivery information below table)

Destination

Quantity

Price

United Kingdom 1 or more books FREE
Europe 1 book
Subsequent books
Orders over £20
GBP £3.60
GBP £2.00 each
FREE
Rest of World 1 book
Subsequent books
Orders over £50
GBP £9.70
GBP £5.00 each
FREE

 

Delivery Information

We will dispatch your books within 3 working days - however, delivery times vary according to destination.

All pre-orders outside of the UK have an additional shipping cost added to them when ordered with other books that are in stock. Titles that are currently available are dispatched immediately, but pre-order titles will be dispatched separately when they become available (as per their publication date). The shipping cost will depend on the customer’s delivery address.

For more information please call Customer Service on 01206 255777, Monday to Friday between 9:30am and 5:30pm GMT or email us at customerservice@profilebooks.com.

Returns Policy

In this section you will find information about:

Defective Items

You can always return an item if it is defective in any way.

Delivery Charges

The cost of returned goods will be refunded to you, along with outbound delivery costs but please note that you must cover the costs of returning the item. 

Refunds

Please note that refunds will be returned to the same method of payment you used in purchasing from the site – i.e. refunds will only be paid to your card or Paypal account, and cannot be paid in cash.

How to return an item

Please re-package items and include a copy of the receipt.  The return address is:

The Book Service Ltd
Cash Sales Department
Distribution Centre
Colchester Road
Frating Green
Colchester
Essex CO7 7DW
UNITED KINGDOM

We recommend you ask for proof of postage when returning an item, as it may be necessary in order to process a refund, should your item fail to reach us. 

Cancelling an Order

Under the United Kingdom's Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel the contract for the purchase of any item within 14 days of delivery. This legal right applies to all of our physical products. If your purchase qualifies for cancellation and you would like to cancel the contract please email Customer Services quoting your order number at customerservices@profilebooks.com.

You must take reasonable care of the items and must not use them. Please note that cancellations under these terms can only be accepted within 14 days of delivery. When you have cancelled your contract, you must return the items to us so that we receive them within 14 days of your cancellation of the contract. You will be responsible for the cost of delivering the items back to us, unless we delivered an item to you in error or the items were faulty. Once we have begun the delivery process, you cannot cancel any contract you have with us for any services we have already carried out.

Ebooks

All ebook purchases are non-refundable.